Privacy policy

BUILT Training Ltd Privacy Policy

Last updated: 27 July 2026

BUILT Training Ltd (“BUILT Training”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website at builttraining.co.uk, contact us, register for a trial or programme, become a member, book or attend our services, or otherwise interact with BUILT Training.

BUILT Training Ltd is registered in England and Wales under company number 13785843 and is the data controller for the personal information described in this policy, except where another organisation acts as a separate data controller for its own services.

 

1. Information we collect

The information we collect depends on how you interact with BUILT Training.

We may collect information you provide directly to us, including:

  • your name;

  • email address;

  • telephone number;

  • postal address, where required;

  • date of birth or age, where required for membership or participation;

  • information provided when you make an enquiry;

  • information provided when you register for a trial, programme or membership;

  • membership and booking information;

  • communications you have with us;

  • marketing preferences;

  • photographs or video footage where applicable; and

  • any other information you choose to provide to us.

Payment information may be collected and processed through our booking and payment providers. BUILT Training does not need to store your complete payment card details in order to take payments through these services.

Health and training information

Where relevant to providing safe and appropriate training, you may choose to provide information about injuries, medical conditions, accessibility requirements or other health-related information.

Health information is considered special category personal data under UK data protection law. Where we process this information, we will only do so where we have both a lawful basis and an appropriate additional condition under data protection legislation.

 

2. Information collected when you use our website

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address;

  • browser and device information;

  • pages visited;

  • how you arrived at our website;

  • interactions with pages, links and forms; and

  • approximate location information derived from your device or IP address.

We use cookies and similar technologies for website functionality, analytics and, where you have consented, advertising and measurement.

More information about these technologies and how you can manage your choices is available in our Cookie Policy and through the cookie controls on our website.

 

3. How we use your personal information

We may use personal information to:

  • respond to enquiries;

  • arrange consultations, trials and programmes;

  • register and manage memberships;

  • provide our classes, Open Gym access and other services;

  • manage bookings, cancellations and attendance;

  • process payments;

  • communicate with you about your membership or services;

  • provide customer support;

  • maintain the safety and security of our facilities and services;

  • improve our website, services and member experience;

  • send marketing communications where permitted;

  • measure the effectiveness of our website and advertising;

  • maintain appropriate business and financial records;

  • prevent misuse, fraud or other unlawful activity; and

  • comply with legal or regulatory requirements.

We will not use personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by law.

 

4. Our lawful bases for using your information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the purpose, we may rely on:

Contract – where processing is necessary to take steps at your request before entering into an agreement with you or to provide services you have agreed to receive from us.

This may include managing your membership, bookings and payments.

Legitimate interests – where processing is necessary for the legitimate operation and improvement of BUILT Training and those interests are not overridden by your rights.

This may include responding to enquiries, managing our relationship with members, keeping appropriate business records, improving our services and protecting our business and facilities.

Consent – where you have actively given us permission to use your information for a particular purpose.

Where we rely on consent, you can withdraw it at any time.

Legal obligation – where processing is necessary for us to comply with a legal or regulatory requirement.

We may rely on different lawful bases for different uses of the same information.

 

5. Marketing communications

We may contact you about BUILT Training services, programmes, events, offers or other relevant updates where we have a lawful basis to do so.

Where consent is required, we will ask for it.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

Choosing not to receive marketing communications will not prevent us from sending you necessary service communications about a membership, booking, payment or another service you are using.

 

6. Who we share information with

We use trusted service providers to help us operate BUILT Training.

Depending on how you interact with us, personal information may be processed by or shared with providers including:

Squarespace

Our website is hosted using Squarespace. Squarespace may process technical and website information necessary to provide and secure the website and its functionality.

LegitFit

We use LegitFit to support our membership, registration, booking and business administration.

Information entered into LegitFit may be processed by LegitFit in order to provide these services to BUILT Training and its members.

Stripe

Payments made through LegitFit are processed using Stripe Connect.

Stripe may collect and process payment and transaction information as necessary to process payments, prevent fraud and comply with applicable financial and legal requirements.

Google Analytics

We use Google Analytics to understand how people use our website and to help us improve it.

Where required, analytics technologies will only be used in accordance with your cookie choices.

Meta

We use Meta technologies, including Meta Pixel, to help understand website activity and measure the effectiveness of advertising on platforms such as Facebook and Instagram.

These technologies may collect information about your device and interactions with our website. Non-essential advertising and tracking technologies are subject to your cookie choices where required.

Other service providers

We may also share information with professional advisers, IT or technology providers, insurers, accountants, regulators, law enforcement or other parties where necessary to operate our business, protect our legal rights or comply with the law.

We only share personal information where there is an appropriate reason to do so.

 

7. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some are necessary for the website to operate. Others may be used for purposes such as analytics, functionality, advertising and measuring the performance of advertising campaigns.

Where consent is required, non-essential cookies and similar technologies will not be used unless you choose to accept them.

You can manage your preferences using the cookie controls available on our website.

For further information, please see our Cookie Policy.

 

8. Photographs and video

From time to time, BUILT Training may take photographs or video footage at the gym, during training sessions or at events for use in our social media, website or other promotional material.

Where appropriate, we will ask for permission or make it clear when filming or photography is taking place.

If you have concerns about appearing in photographs or video, please speak to us.

If you appear in content published by BUILT Training and would like us to consider removing it, please contact us.

 

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting, tax, insurance or regulatory requirements or to resolve disputes.

Different information may therefore be kept for different periods.

For example, information relating to memberships, payments and business transactions may need to be retained after a membership ends where required for accounting, tax or legal purposes.

Marketing information may be retained until you unsubscribe or otherwise ask us to stop processing it, subject to any information we need to retain to record your preference.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

 

10. International transfers

Some of the organisations we use to provide our website, analytics, advertising, email or technology services may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law.

This may include relying on an adequacy decision or appropriate contractual safeguards where required.

 

11. How we protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

We ask that you also take reasonable steps to protect information associated with any accounts or services you use.

 

12. Your data protection rights

Depending on the circumstances, you may have rights in relation to your personal information, including the right to:

  • request access to personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete personal information in certain circumstances;

  • ask us to restrict how information is used in certain circumstances;

  • object to certain uses of your information;

  • receive certain information in a portable format;

  • withdraw consent where processing is based on consent; and

  • object to direct marketing at any time.

These rights are not absolute and may depend on the circumstances and our legal obligations.

If you would like to exercise a data protection right, please contact us using the details below.

We may need to verify your identity before responding to a request.

 

13. Third-party websites and services

Our website may contain links to third-party websites or services, including booking, payment and social media services.

When you leave our website or use a third-party service, that organisation may process information under its own privacy policy and terms.

We encourage you to review their privacy information if you want to understand how they handle your information.

 

14. Children

BUILT Training's services are primarily intended for adults.

Where services are provided to younger people in accordance with our membership rules, we may require appropriate information and parental or guardian involvement or consent where necessary.

We do not knowingly use children's personal information for advertising or marketing purposes inappropriately.

 

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, providers, business practices or legal requirements.

When we make changes, we will update the Last updated date at the top of this page.

 

16. Contact us

If you have questions about this Privacy Policy, how we use your personal information or would like to exercise one of your data protection rights, please contact:

BUILT Training Ltd
Unit 19, Littleton House
Ashford Road
Ashford
TW15 1UU
United Kingdom

Email: [insert preferred privacy/contact email] info@builttraining.co.uk

BUILT Training Ltd is registered in England and Wales under company number 13785843.

 

17. Complaints

If you have concerns about how we use your personal information, we would appreciate the opportunity to address them first.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. www.ico.org.uk